At Top Furniture we are really passionate about customer service and the importance of not only looking after our customers through the purchase process but also offering a high level of after sales service should this be required. This is why we have recently teamed up with several independent feedback sites such as “Review centre” and “Trustpilot” to give potential customers the opportunity to read other peoples experiences before committing to a purchase.
All Top Furniture reviews are completely unedited and we actively e-mail each and every customer to encourage them to leave feedback on their entire experience be it positive or negative. We are currently very proud of the results this has brought us on the various review sites as can be viewed by clicking on the relevant logo below:
The Internet has clearly become a huge shopping market with more and more people changing their buying habits from the traditional town centre high streets to browsing and purchasing via the Internet. There is however still understandably a lot of nervousness around internet buying particularly for larger purchases like furniture. This is why on-line reviews are now of such high importance as they give people that extra peace of mind and confidence in both the product and respective company.
Feel free to visit our Facebook page at https://www.facebook.com/TopFurnitureLtd for more feedback and latest business news.
We believe that the best way to provide the best service is to keep as much of the process in house rather than rely on third parties which is why we now employ our own delivery teams who carry out around 90% of our deliveries directly. We also have a dedicated customer service team who are there specifically to deal with queries and problems before during and after the purchase process.